Surprisingly, a third of small businesses already outsource one or more of their operations. IT, one of the more specialist knowledge areas, is naturally high on that list.
So are managed IT services a good move for your small business? Well, before you decide, get to know some of the most common factors business owners consider before moving to outsourced services.
These seven factors will help you find the perfect IT solution for your business. Discover a solution that will help you keep your technology running smoothly and provide you with much-needed peace of mind.
1. Do They Have the Right Experience?
At ITX Tech Group, we are proud to boast of our long history in IT. In the last year alone, we helped fix over 5000 IT-related service requests for our clients. So you know you are in safe hands!
Above all, you want a company that offers reliability and stability, which comes with the right experience.
2. What Are Your IT Priorities?
Managed IT service is a broad field. It makes sense to decide what you need from a support team first. Here are a few IT service options to get you thinking:
- Disaster recovery
- Productivity and cost-efficiency
You may find you want an IT company to manage all of these on your behalf. Or perhaps you only need expertise in one area.
3. Check for Certifications
Qualifications and certifications in the same IT systems your business uses will help you hire people with the proper knowledge to manage and fix your systems.
Speak to our team directly to learn more about our expertise in your particular IT platform.
4. Customer Service
A good IT provider will readily share comments and feedback from happy customers! At a minimum, read through recent case studies. Or check out our own 99% customer satisfaction score.
You want to get a picture of a business that values excellent customer service. Look for one described as responsive, helpful, and one that goes above and beyond. Our clients, for example, find our customer portal valuable.
5. Fee Structure
First, seek transparent fees. You don’t want any unexpected charges should something go wrong. But more importantly, find out about the IT service company’s pricing structure.
Do you prefer to pay a flat monthly fee for managed IT solutions, one that covers all eventualities? Or a pay-as-you-go model where you pay a fee each time you use the technical support team?
6. Round-the-Clock Availability
One early question to ask yourself is whether you need 24/7 support. You’ll pay higher fees for that type of availability, but if it’s critical to your business, ensure it sits high on your list when choosing an IT service company.
7. Proactive Monitoring
A good IT service company like ours knows that proper monitoring can prevent problems before they happen.
We invest in cutting-edge tools and resources designed to keep your systems up and running, flagging problems early before they impact your business.
Are Managed IT Services Your Business’s Next Step?
Managed IT services are the smart way to get experts looking after some of the most critical parts of your business.
So use these seven factors to help you decide what kind of support you need, and then connect with us to help us guide you on the perfect managed IT package for your small business.